The RequirementsTo be a strong fit for the Quality Assurance Manager opportunity, you will have:
- Bachelor’s degree in Food Science, Microbiology or a related field is highly preferred
- At least 5 years of direct work experience with QA systems, regulations, guidelines, and associated standards
- 3+ years of management or supervisory experience
- Direct knowledge of QA methodologies
- Ability to create and review technical documentation, including project plans, test procedures, and design documents
- Skill developing, reviewing, and maintaining metrics and quality audits
- Practical experience with risk management, product testing, capability studies, and control plans
- Solid business acumen
- A high level of proficiency with Microsoft Office Suite applications, e.g. Word, Excel (formulas, pivot tables, VLOOKUP, etc.), PowerPoint and Outlook
- Training and knowledge of Six Sigma techniques and Lean Manufacturing are desirable
- Previous budgetary responsibility is a plus
- Ability to travel up to 10% to visit other facilities, attend meetings and training, etc. Most often (perhaps once per quarter) you will travel to a sister facility located in Georgia, approximately 3.5 hours away by car
- The ability to build and maintain lasting relationships with other departments, key business partners, and government agencies.
- Excellent communication skills for liaising and communicating with vendors, customers, and internal departments
- A strong work ethic including responsibility and accountability, and positive team attitude.
- Strong problem identification and resolution skills
- Ability to work and thrive in a fast-paced environment
Qualified candidates will be required to pass a background check.
The RoleOpportunity Snapshot
Reporting to the Director of Food Safety, Quality and Technical Services (located off-site), with a dotted line to the local Plant Manager, as Quality Assurance Manager at our Troy, Alabama plant, your mission will be to ensure that quality standards and procedures are met and aligned with legislative requirements and customer specifications. You will also establish performance standards, procedures, and audit controls in order to meet business requirements, as well as identify and implement process improvements to increase the efficiency, effectiveness, and quality of plant operations.
As Quality Assurance Manager, you will work closely with QA Supervisor and indirectly manage the QA team which covers plant operations 24/7. You will also interact regularly with your supervisor and with the other QA Managers seated across all six Golden Boy plants, having weekly conference calls, collaborating and contributing your ideas and expertise to the group.
Serving as the senior on-site quality leader, you will manage a QA Supervisor managing a QA team of eight. You will be responsible for overseeing the plant’s quality assurance policies and controlling new product development processes alongside the Commercialization team. You will interact daily with Commercialization.
Typically, you will work business hours but should be willing to flex (such as working when shifts overlap) as necessary to interact with team members across shifts and keep your finger on the pulse of the team. Visibility on the floor will be essential as you lead the QA function and work with the QA team and leadership plant wide. We anticipate your role will be approximately 70% / 30%, functional desk duties / time on the floor watching quality processes and working with personnel.
Your specific duties will include:
- Providing strong leadership by:
- Developing and directing QA and quality improvement initiatives for all company products and services
- Being audit ready every day
- Providing a visible floor presence to the Operations teams daily
- Ensuring employees are intimately familiar with procedures and practices related to their area of responsibility
- Overseeing customer auditors and assuming responsibility for ensuring corrective actions with customer specifications, non-conformances, inquiries and complaints
- Ensuring IFS compliance
- Publishing statistics regarding performance against set QA KPI goals and driving improvement to these through active and clear communication with the Operations teams
- Acting as SQF Practitioner and PCQI (Preventative Control Qualified Individual) for FSMA compliance
- Performing gap analysis between applicable and current SQF standards; establishing and implementing a quality plan to bring the company into SQF compliance
- Performing internal QA audits that are compliant with corporate policies, practices, and procedures
- Collaborating with client-facing QA representatives to ensure full customer satisfaction with the Company’s products and services
- Establishing and maintaining a QA program for monitoring supplier quality, including audits, controls, and other qualifiers
- Conducting risk analyses, verification, validation activities, and formal design reviews, as applicable
- Supporting new product development and continuous improvement by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes
- Promoting and advocating quality achievement and performance improvement across the organization
- Ensuring ongoing compliance with local, national, and international standards and legislation
- Persuading staff to adopt and incorporate quality methods into their work
- Creating and maintaining QA control documentation
- Identifying relevant QA training needs and opportunities
- Maintaining a constant awareness of company profitability, including budgetary control issues
- Attending conferences and other events to actively stay on the leading edge of QA
Pictured: From our manufacturing operations in the North West, North East and South East Golden Boy Foods produces jar and bulk peanut butter for retail, foodservice and industrial customers across North America, as well as for export to Europe, Asia and Middle East. Private label peanut butter varieties include conventional and organic; regular, old-fashioned, natural, sweetened, unsweetened, reduced fat, salted, unsalted etc.
More Good ReasonsThis is an outstanding opportunity to grow your career with a company that respects its employees and cares about their success. Consider a few more reasons to join us:
Strategic and tactical impact
We will empower you to make your mark and serve as a QA subject matter expert for the plant. You can bring your strong ideas, look at policies and systems and ensure we remain on the leading edge of QA. You'll get down in the weeds but can also impact long-range strategy.
Troy is currently our 2nd largest plant and it's rapidly growing. For example, in regard to our hourly staff, we've gone from 20 to 110 employees in just 12 months! We expect strong growth to continue.
You'll interact with a wide variety of internal and external stakeholders, including just about all functional areas within the company. You will work closely with plant leaders, participating in daily standup meetings, as well meet with QA leaders across the organization. You will also enjoy visibility at the corporate level; your successes will be noticed.
There have been a number of changes/tr.ansitions over the last several years and we are actively working on evolving the culture through team building, camaraderie and collaboration, a sense of pride, transparency and more. We enjoy a holiday party and summer BBQ, and quarterly town hall meetings. You'll add to our efforts by helping promote a healthy, hardworking culture based on common goals.
In 2012, Post Holdings separated from Ralcorp Holdings with the Post cereal brands forming our only operating segment. Since then, Post Holdings has completed several acquisitions which have transformed the company into a diversified consumer products holding company.
We are on the cusp of significant development and are investing in ensuring success; for example, we recently hired a general counsel for the division, who will be a resource for you. The growth of Post Holdings will create opportunities for strong performers.
In addition to a competitive base salary and bonus potential, you'll have the option of participating in our long-term incentive program. We also offer a full slate of benefits, including medical, dental and life insurance; a 401(k) plan; paid time off along with vacation and holidays; flexible spending accounts; and more.
Pictured bottom: The City of Blaine. Photo courtesy of cityofblaine.com.
Keys to SuccessBeyond meeting the technical requirements of the role -- understanding compliance to procedures and ensuring quality management systems remain up to date, for example -- success hinges on how effectively you gel with QA team, developing and bringing out the best in its members, and other stakeholders in the plant. Getting out from behind your desk, being a presence on the floor, making an impact in the lab and earning credibility will be essential.
In addition, in order to be an outstanding Quality Assurance Manager, you will:
- Stay abreast of emerging trends and best practices in quality management.
- Represent Golden Boy Foods effectively as you interact with external auditors, customers, and other stakeholders.
- Maintain open lines of communication with your supervisor and QA Managers at other plants.
- Manage multiple activities and priorities effectively.
- Achieve goals and KPIs independently and also contribute value as a team player.
- Act as an effective change manager as we grow.